Refund policy

Last Updated: 16 June 2026

Thank you for shopping with us. All of our products are made to order and fulfilled through our partner, Printify.

Because each item is custom-made specifically for your order, our return and refund policy differs from that of traditional retail stores.

Returns

We do not accept returns or exchanges for:

  • Incorrect size selections made by the customer
  • Buyer's remorse
  • Change of mind
  • Ordering the wrong product, color, or design
  • Products that have been used, washed, or damaged after delivery

Please review all product descriptions, sizing information, and customization details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping
  • Defective due to a manufacturing issue
  • Incorrect compared to what you ordered

Please contact us within 30 days of receiving your order.

To process your claim, please provide:

  1. Your order number
  2. A description of the issue
  3. Clear photographs showing the defect, damage, or incorrect item

Once verified, we will arrange for a replacement or refund at no additional cost to you.

Lost Packages

If your order appears to be lost in transit, please contact us within 30 days of the estimated delivery date.

We will work with our fulfillment partner and shipping carrier to investigate the issue and determine an appropriate resolution, which may include a replacement or refund.

Refunds

Approved refunds will be issued to the original payment method used during checkout.

Once your refund has been processed, it may take 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

Shipping fees are generally non-refundable unless the refund is due to our error, a manufacturing defect, or a damaged product.

Exchanges

Because all products are printed on demand, we do not offer exchanges for sizing issues, color selection errors, or buyer's remorse.

If a product arrives damaged, defective, or incorrect, we may provide a replacement instead of an exchange.

Order Cancellations

Orders may only be cancelled before production begins. Once an order has entered production with our fulfillment partner, it can no longer be cancelled or modified.

If you need to cancel or change an order, please contact us as soon as possible after placing it.

Contact Us

If you have any questions regarding returns, refunds, or order issues, please contact us at:

Email: rightrails@outlook.com

Business Name: Right Rails

We review all claims on a case-by-case basis and strive to provide fair resolutions consistent with the policies of our fulfillment partner, Printify.